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Our Commitment

Citizens Service Delivery Charter

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Mission

TO PROVIDE EDUCATION THAT NURTURES RESOURCEFUL TEACHERS FOR KENYA AND BEYOND.

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Service Charter PDF
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Services Rendered

S/N Service Rendered User Charges Time Line / Duration Person Responsible
1 Enquiries and response to written correspondence NIL Immediately Chief Principal / Secretary
2 Admission of new/continuing students NIL 1 hour Registrar
3 Orientation of new students/staff NIL 1 week Dean / Registrar / Principal
4 Changeover of lessons NIL 3 minutes Registrar
5 Marking, returning of scripts and issuance of academic transcripts for end term exams NIL 5 weeks Registrar
6 Notification for collection of DTE results slips/certificates upon receipt from KNEC NIL 2 weeks Registrar
7 Guidance and counselling for students and staff NIL Continuous HOD – Guidance & Counselling
8 Handling of disciplinary cases for students and non-teaching staff; unless referred to Board of Management (BOM) NIL Immediately but not more than 2 weeks Deputy Principal
9 Issuance of official receipts on payments NIL Immediately Finance Officer
10 Payment of valid invoices NIL 90 days Finance Officer

We are committed to courtesy and excellence in service delivery.

Any officer who does not live up to commitment to courtesy and excellence in service delivery should be reported to the Principal.